Frequently asked questions
Here you will find answers to frequently asked questions about vehicles, containers, delivery times, visiting regulations and more. Our team will be happy to answer any individual questions you may have at info(at)unikai.de.
Where can I get information about my vehicle/container?
You can obtain information in the e-services area by stating the container number or chassis number.
Which e-mail address do I use for general questions?
Which e-mail address do I use for a quotation?
Where can I find your opening hours?
You will find the link to the delivery times both in the footer of the website and in the main menu under Customer > Trucker Info.
Do I have to send a separate notification for heavy goods?
For goods over 50,00 to weight please send a notification 72h before arrival at UNIKAI with shipment details and booking number to general.cargo(at)unikai.de
Where can I find your current quay handling rates and charges for special services?
In the download area of our website, you can easily download the current quay tariff.
Where do I have to register when visiting the terminal?
Please notify the person you want to visit in advance by e-mail or phone.
What do I have to consider when visiting the terminal?
Please have your valid ID card ready when registering at the terminal. The security guard at the Central Gate will carry out the registration.
If you arrive in your own car, you can park it in our multi-storey car park. Please register with the security guard beforehand.
The security guard will give you a parking ticket for entering and leaving the multi-storey car park. Please do not park your car in the holding area for trucks.
Whether you have general enquiries, specific information about our services or individual requests - our team will be happy to help you.
Other areas for truckers
Here you will find all the important information for your delivery – from FAQs, slot bookings and schedules to pre-registration requirements and helpful downloads.